Frequently Asked Questions
Cancellation
- Standard Rate: Booking may be rescheduled 30 days or more in advance of arrival date, for a 15% fee. Within 30 days of arrival, no rescheduling will be allowed and no refund available for a cancellation.
- Semi-Flexible Rate: Booking may be rescheduled or cancelled 15 days or more in advance of arrival date with no fee or penalty, one time. Between two weeks and 72 hours in advance of arrival date, we will be happy to issue a 50% refund for cancellation or reschedule for a 15% fee. Within 72 hours of arrival, no rescheduling will be allowed and no refund available for a cancellation.
- Fully-Flexible Rate: Booking may be rescheduled or cancelled 72 hours or more in advance of arrival date with no fee or penalty, one time. Within 72 hours of arrival, no rescheduling will be allowed and no refund available for a cancellation.
Remember: You're nestled in the heart of one of the most remote areas in the entire US. While our accommodations are lovely, a bit of dirt, occasional bugs, stable but unpredictable power and wifi issues are all part of the authentic glamping charm. Enjoy the experience!
Policies
PETS ARE NOT ALLOWED
Violation of the pet policy is a $100 charge, per pet, per night plus damages.
We totally get it – they are part of the family! While we're big-time animal lovers as well, the National Park has a strict no-pet policy. We've noticed that this often means they have to be left behind while owners are out enjoying the park. So they end up having a less-than-fun day cooped up alone, which can lead to damages and big messes to clean up on our end.
Again, violation of the pet policy is a $100 charge, per pet, per night plus damages. Thank you for your understanding.
Check in is 3pm. Check out is 10am. Every property here is self check-in. We ask that you be mindful of the times so our housekeeping team can have the appropriate amount of time to sanitize every space.
Yes, fires are allowed (even when the county is under a burn ban).
Each property has it’s own fire pit, and firewood is provided free of charge for all guests! We kindly ask that you take only what you need so everyone can enjoy. We recommend using 3 logs per fire and one fire starter. Matches are conveniently provided inside your accommodation.
Firewood is available in the following locations:
- Section 1: Bathhouse (Domes 1-7, 11-14)
- Section 2: Outdoor Kitchen (Domes 8-10, 15-24)
- Section 3: Outdoor Kitchen (Domes 25-34)
- Caves and Casitas: Near entrances
Enjoy your fires, and thank you for helping us maintain this amenity for all guests!
Firewood can also be purchased at the Lajitas general store, Cottonwood general store, and the Study-Butte gas station.
Yes, every property has Wi-Fi! We are in a very remote part of the world and outages are a real thing, however, we do our best to keep you connected!
- Reservation Payment: The full reservation amount is due upon booking.
- Smoke-Free Environment: Please maintain a smoke-free environment inside all our properties. Violations will incur a $150 fee.
- Pet Policy: While we love pets, they're not permitted on the property. If this policy is violated, there's a fee of $100 per night, per pet.
- Forgotten Items: Left something behind? We can mail it to you with an additional $25 fee on top of shipping costs.
- Timely Checkouts: To prepare spaces for our next guests, please adhere to our 10am checkout time.
- Liability: While we aim for safety, we aren't responsible for lost, stolen, or damaged personal items on our premises.
- Nature's Discomforts: We're situated amidst nature's beauty, so we don't offer refunds for natural discomforts.
- Mobility: To preserve the natural landscape, some accommodations may require a walk of 20 yards or more, potentially on an incline or with stairs; if mobility is a concern, please reach out so we can best accommodate your needs
Additional Information
We are available from 9am-6pm 365 days a year. If you reach out to us after 6pm, we will respond to you the following morning.
No. 4-wheel drive or AWD is always recommended out here but 2-wheel drive is just fine. Sports cars are not recommended.
Our properties sit on over 1,000 acres of private, raw desert land. We invite you to explore our grounds as much as you’d like! Take a hike (or a drive) up to the Summit for epic, 360-degree views of both the National and State Parks!
Big Bend National Park (U.S. National Park Service) (nps.gov)
Big Bend Ranch State Park — Texas Parks & Wildlife Department
The entrance to the park is 17 miles from our property.
Midland/Odessa airport is the closest airport for people to fly into. It is about a 3 ½-4 hour drive from there to our property.
Lajitas International Airport (T89) accommodates a range of private and charter aircraft, with a 6,500-foot concrete runway suitable for planes up to 85,000 lbs. Pilots are requested to provide a 24-hour notice before arrival to arrange services and ground transportation. Due to the mountainous terrain, operations are limited to daylight VFR (Visual Flight Rules) conditions. To coordinate your arrival, please contact the airport’s FBO.
This is the middle of the Chihuahuan Desert which means you might experience power outages (this includes WiFi) along with everyone else in the area. Although inconvenient, they typically do not last for more than a few hours.
Be mindful of your surroundings. It is probable that you will see a lot of wildlife out here. Please keep in mind that we are visitors in their backyard, not the other way around. We do our absolute best to provide you with a wonderful, comfortable experience. We do not provide cancellations or refunds for the discomforts of nature.
